Shipping Policy

Thank you for shopping with JHEN Beauty. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed. Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Shipping & Delivery

Once your payment has been received, you should receive your order within 5–8 business days. Shipping times may be affected by courier delays, customs clearance, weather conditions, or other circumstances beyond our control.

Shipping Rates

Shipping charges are calculated automatically at checkout based on your delivery address and the items in your order.

Store Pickup

If you choose store pickup, your order will be ready for pickup within 2 hours from the time your payment is received.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for the tracking information to become available after you receive your shipping confirmation.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. If you need to update your shipping address, please contact us as soon as possible at jhenbeautysupport@gmail.com.

While we will do our best to assist you, we cannot guarantee address changes once an order has been processed or shipped.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is managed by the carrier. If your package appears delayed or lost, we recommend contacting the shipping carrier first using your tracking number. If you still need assistance, please contact us at jhenbeautysupport@gmail.com, and we'll do our best to help resolve the issue.

Contact Us

If you have any questions about shipping or your order, please contact us:

Customer Service Hours: Monday to Sunday, 9:00 AM – 9:00 PM (Cambodia Time)
Email: jhenbeautysupport@gmail.com